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Terms and conditions


OUR GUARANTEE TO YOU: If you are not entirely satisfied with your purchase you can return the item in original condition, unopened in it's original packaging within 14 days of receipt of goods for a full refund. Our address for returns is CRS Records Ltd, Old Bank Chambers, 43 Woodlands Road, Lytham St Annes, Lancs FY8 1DA ENGLAND. (you will have to pay return postage unless there is a manufacturing fault)

Goods that are lost in transit shall only be deemed lost and eligible for a refund after 30 days. PLEASE NOTE; Personalised CDs or books can only be returned if there is a manufacturing fault with the product.

About Us
This website is owned and operated by CRS Records Ltd, Old Bank Chambers, 43 Woodlands Road, Lytham St Annes, Lancashire FY8 1DA, ENGLAND.

If you need to contact us please email us at info@kidsmusicshop.co.uk or call customer services on 01253 731234 (office hours)

VAT number: GB 719 4660 15

Company Registration Number: 3331936

Making A Purchase
Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order before you are forwarded to the Netbanx secure site for your payment details. If you are shopping from North America or anywhere else outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa, Mastercard American Express, Visa and Delta.. We use Netbanx for credit card processing. Netbanx are one of the leading Internet Payment gateways. for further information on the processing system go to www.netbanx.com

You should receive a confirmation email when you have completed your purchase and a courtesy email to let you know when your order has been despatched
Shipping And Handling
All items are shipped via 1st class post unless the order is of exceptional size in which case we will contact you prior to despatch.

Postage and Packing charges are calculated on weight and will be clearly displayed prior to checkout.

Some common p&p cost examples are as follows (all prices exclude VAT where applicable)

1 CD = £1.75

2 CDs = £2.50

3 CDs = £4.00

4 CDs = £4.00

1 DVD = £1.75

2 DVDs = £2.50

3 DVDs = £4.00

4 DVDs = £4.00

Delivery Schedule
Orders received Monday - Friday before 12pm will usually be posted the same day. Orders received after 12pm will usually be posted the next working day and orders received after 12pm on Friday and over the weekend will usually be posted the following Monday morning. Post is by Royal Mail 1st class unless Special Delivery is selected. International orders are generally received in 5 days for Europe and approx 10 days for rest of the world.

If the goods are lost or damaged in transit, please let us know promptly, so that we can make a claim against the carriers. We will offer you the choice of a replacement or a full refund.

A Christmas delivery schedule is posted to the site during November
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .
Credit Card Security
We use SAGEPAY to process all payments. We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
Any and all complaints will be dealt with fairly and efficiently within 3 working days. Customer care line 01253 731234 (office hours) or email info@kidsmusicshop.co.uk. Our head office address is as "Reaching Us" section. Nothing on our web-site affects your statutory rights as a consumer. Please see our simple returns policy.
Reaching Us
If you need to reach us, please email us on info@kidsmusicshop.co.uk, alternatively, you can call on 01253 731234 (International +44 1253 731234) or fax us on 01253 731234 or write to us at CRS Records Ltd, Old Bank Chambers, 43 Woodlands Road, Lytham St Annes, Lancashire, FY8 1DA. Customer care line 01253 731234 staffed during normal office hours.
Privacy Policy
CRS Records are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Conduct.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not email you in the future unless you have given us your consent. We will not pass on your email address. Type of information collected includes, your name, address, phone number and email. Credit/Debit card details are handled securely by Netbanx. We will never collect sensitive information about you. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. Any inaccuracies will be deleted or corrected promptly.

Your personal information will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. Your information will not be transfered outside the EEA. The site uses "cookies" only to track the contents of your shopping basket. .Any further questions/comments about privacy email or call 01253 731234 (office hours).
Returns Policy
If you are not entirely satisfied with your purchase you must contact us by letter, telephone (01253 731234) or email (info@kidsmusicshop.co.uk) to notify us of your request. You must return the item(s) in original condition in original packaging within 14 days of receipt of goods for a full refund. Our address for returns is CRS Records Ltd, Old Bank Chambers, 43 Woodlands Road, Lytham St Annes, Lancs FY8 1DA ENGLAND.

Goods that are lost in transit shall only be deemed lost and eligible for a refund after 30 days. PLEASE NOTE; Personalised CDs or books can only be returned if there is a manufacturing fault with the product.